Despite Web backlash against the tub refinishing industry as a whole, Miracle Method does not sink to the level of combating this by familiar guerrilla marketing tactics, such as deflating the offending search rankings. Miracle Method will simply correct whatever problem the consumer encountered that caused the complaint in the first place.
Ratings and Reviews for Bathtub RefinishingOne method of accountability is Miracle Method’s participation in the third-party rating group, RatePoint.com. At RatePoint, consumers can leave unvarnished reviews of their experiences with different companies, including Miracle Method franchisees.
The difference between RatePoint and something like RipOffReport.com is that RatePoint gives Miracle Method the chance to have their say and to resolve the problem. One criticism of RipOffReport has always been that it is unfairly balanced on the side of the angry consumer. Unlike the Better Business Bureau’s laissez-faire, low-accountability approach, RatePoint is somewhere in the middle. Even though businesses on RatePoint can mitigate criticism (out of 225 reviews for Miracle Method's Colorado Springs location, the lowest rating is four stars out of five), visitors to the site are at least allowed to read the actual customer reviews.